Customer Experience Articles

Please read through these as you have time and let me know if you want to chat about any ideas or if you would like to share any additional resources. Thank you!

Try applying this principle within your family, friends, co-workers, and customers - you take full responsibility for your relationships, expecting nothing in return. (From Simple Truths)

This provides a simple reminder that every customer interaction is important, as part of the overall customer experience. (From Don Crawley's Blog)

This is a quick read, including reminders of 5 simple things to think about when communicating with customers.

(From Don Crawley's Blog)

Provides a good overview about the importance of Customer Experience. (From Salesforce)

This is lengthy, but worth the time to read. If you would like a simplified pdf click here. (From Groove)

Take a deeper dive into the specifics of communication - includes suggestions. (From Techopedia)