Customer Experience Videos
Please watch these as you have time and let me know if you want to chat about any ideas. Thank you!
Don Crawley's main focus is "bringing humanity to the world of technology" and, as soon as I came across his work, I quickly realized his concepts could be a perfect starting point for us at OneIT. He shares great insights, states his information simply, and his videos are all short and relatable.
People usually enter a service ticket when they are unable to complete a required task. Keep in mind that you are not only fixing their computers, you are fixing their ability to do their jobs. (3 minutes)
Customers and coworkers deserve the very best you can give them all the time - be aware of how you are acting and intentional about your behavior choices. (2 minutes)
This is more of a classroom format of presentation and focuses on the communication model. I specifically like that it discusses both verbal and written communication. (7 minutes)